Revised 06/01/2023 and Supersedes All Prior Versions.
KLEIO cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products, services, website, and to communicate with you about the same, or as you have requested (collectively, our “Services”). Your personal information includes information such as:
- Telephone number
- Email address
- Billing and payment information
What information we collect, how we collect it, and why. Much of what you likely consider personal information is collected directly from you when you:
1) create an account or purchase any of our products (ex: billing information, including name, address, credit card number);
2) request assistance from our KLEIO Client Care team (ex: phone number);
3) complete contact forms, request email newsletters, or other information from us (ex: email); or
4) participate in contests and surveys, or otherwise participate in activities we promote that might require information about you.
We also collect additional information when delivering our products and services to you to ensure necessary and optimal performance.
Supplemented Data may be received about you from other sources, for example, from publicly available databases, social media platforms, or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
How we utilize information. We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Products and Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes:
Delivering, improving, updating and enhancing our Services. We collect various information relating to your purchase, use, and/or interactions with our Services. We utilize this information to:
- Improve and optimize the operation and performance of our Products and Services, including our website;
- Diagnose problems with and identify any security and compliance risks, errors, or needed enhancements to the Products and Services;
- Detect and prevent fraud and abuse of our Products, Services, and systems.
Much of the data collected is aggregated or statistical data about how individuals use our Products and Services, and is not linked to any personal information.
Sharing with trusted third parties. We may share your personal information with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
- Processing credit card payments
- Serving advertisements (more on this topic below)
- Conducting contests or surveys
- Performing analysis of our Products and Services and customers demographics
- Communicating with you, such as by way email or survey delivery
- Customer relationship management
- Security, risk management, and compliance
These third parties (and any subcontractors they may be permitted to use) have agreed not to share, use or retain your personal information for any purpose other than as necessary for the provision of Products and Services.
Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed to contact you based on legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
- Text (SMS) messages
- Telephone calls
- Messenger applications (e.g. Facebook, Instagram, etc.)
You may also update your subscription preferences with respect to receiving communications from us by signing into your account and visiting your “Account Settings” page or by “unsubscribing” from email communications.
If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at care@KLEIO.global.
Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we may take reasonable steps to notify you if we are required to provide your personal information to third parties as part of the legal process. We will also share your information to the extent necessary to comply with any ICANN, registry or ccTLD rules, regulations and policies when you register a domain name with us. For reasons critical to maintaining the security, stability and resiliency of the Internet, this includes the transfer of domain name registration information to the underlying domain registry operator and escrow provider, and publication of that information as required by ICANN in the public WHOIS database or with other third parties that demonstrate a legitimate legal interest to such information.
How we secure, store, and retain your data. We follow generally accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
We retain personal information only for as long as necessary to provide the Products and Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
- mandated by law, contract or similar obligations applicable to our business operations;
- for preserving, resolving, defending or enforcing our legal/contractual rights; or
- needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal information, you can contact us at care@KLEIO.global.
How you can access, update or delete your data. To easily access, view, update, delete or port your personal information, or to update your subscription preferences, please sign into your Account and visit “Account Settings.” Or you may “unsubscribe” from future email correspondence. If you make a request to delete your personal information and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Products and Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
If you are unable for any reason to access your Account Settings, you may email us at care@KLEIO.global.
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