Announcements & FAQs
We will regularly update this section with our latest announcements and FAQs. Please feel free to contact us directly should you have questions or need additional assistance.
MORE SURPRISE, MORE DELIGHT: REWARDING OUR TIME TRAVELERS
We are introducing more rewards for our Time Travelers and Keykeepers. These rewards will be offered during select promotional periods, as well as sporadically when no special purchase is required. We have added additional benefits for our Keykeepers. This list is only viewable in our Keykeepers portal.
QUALITY OVER QUANTITY: LIMITING OUR PRODUCTION
To ensure that we can better meet future demand without compromising our signature experience, we will be limiting the number of candles that we produce for each collection. As we are a small artisanal company, this shift will allow us to better focus on producing high quality experiences for our Time Travelers and Keykeepers, our top priority.
TO IMPROVE EXPERIENCE: ADJUSTING OUR PRICES
Effective February 10, 2024, we will be adjusting our prices to reflect some of the planned enhancements and recent economic conditions we've faced as a small, artisanal company. This 12% increase, in part, will allow us to reduce our order fulfillment times and enhance our ability to craft more sensory history experiences—and continue our trademark artisanal approach to creating unique and memorable moments.